Chair - Tony Finn, Chief Executive, GTCS
| 08.30 - 09.30 | Breakfast Process Group | |
| 09.30 - 09.45 | Chair’s remarks | |
| 09.45 - 11.00 | Cliff Dennett | |
| 11.00 - 11.15 | Coffee | |
| 11.15 - 12.15 | Denese Belchetz, The Ontario Experience | |
| 12.15 - 13.00 | Buffet lunch & process group | |
| 13.00 - 13.15 | Photo | |
| 13.15 - 14.15 | Process Group Presentations | |
| 14.15 - 15.00 | Jim Conroy, University of Glasgow | |
| Close |